Contact Us
 
Products and ServicesCustomer ServiceOnline Desktop Portal Wednesday, February 08, 2012
 
 

 customer-services.jpg

Online Desktop Portal

Hexagon-Tatsuno Engineering Sdn. Bhd. operates a complete online desktop portal to record, track, communicate and analyze our operations on Retail Equipment Maintenance and Facilities Management. The facilities ensure prompt attention to our customer's needs and requirements, thus minimizing downtime for our customer's petrol stations. This is our value-added customer services and commitment provided to our customers.


Customer service 01.jpg
Click to enlarge

1. Full Infrastructure Setup

 

Customer service 02.jpg
Click to enlarge

 
2. Helpdesk

 

Customer service 03.jpg
Click to enlarge

3. Call Management System

 

Customer service 04.jpg
Click to enlarge

4. Automatic SMS Service Escalation

 

Customer service 05.jpg
Click to enlarge

5. 
Real-time Database Management System

 

Customer service 06.jpg
Click to enlarge

6. Automated Reporting System

 

Customer service 07.jpg

Click to enlarge

7. Data Analysis Function

 


 

 

Back to Main Customers Service

Privacy Statement | Terms Of Use
2012 ©Copyrights Reserved by Hexagon Holdings Berhad